Service Customer Care Rep

Crown Equipment Corporation • Stow, OH

1d

About The Position

The Service Customer Care Rep supports service operations by handling incoming calls from Crown customers and Service Technicians, dispatching technicians, entering technician payroll hours, processing parts and service billing, creating daily work orders, and maintaining records and files. The role also assists other departments as needed.

Requirements

• Less than 2 years of related experience.
• High school diploma or equivalent.

Nice To Haves

• Excellent phone skills.
• Good communication, organizational, math, and computer skills.
• Experience with Microsoft Office.
• Leadership skills, technical experience, and knowledge are a plus.
• Ability to multitask.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Benefits

• Health, dental, vision, and prescription drug plan.
• Flexible Benefits Plan.
• 401(k) Retirement Savings Plan.
• Life and disability benefits.
• Paid parental leave.
• Paid holidays.
• Paid vacation.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED