Service Customer Care Rep
About The Position
Crown Equipment Corporation, a global leader in material handling, is seeking knowledgeable, customer-focused individuals to join their team. The company emphasizes a culture of passionate people and inspired innovation, investing in employee growth and professional goals. This role is crucial for supporting Crown's extensive global sales and service network, ensuring customers receive timely and effective support for their material handling equipment needs. Crown is committed to employee development, offering competitive compensation and benefits, and fostering long-term careers, as evidenced by numerous employees reaching 25-year milestones.
Requirements
- Less than 2 years related experience
- High school diploma or equivalent
- Legally authorized to work in the United States
Nice To Haves
- Excellent phone skills
- Good communication, organizational, math and computer skills
- Experience with Microsoft Office
- Leadership skills
- Technical experience and knowledge
- Ability to multitask
Responsibilities
- Process incoming calls from both Crown customers and Service Technicians
- Dispatch technicians
- Enter technician payroll hours
- Process parts and service billing
- Create daily work orders
- Maintain records and files
- Assist other departments as needed
Benefits
- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
- Award-Winning Service Training
- Company Vehicle for Field Service Technicians
- Tool Insurance
- No Flat Rate
- 40 Hours Per Week plus Overtime
- Uniforms
- Specialty Tools
- Career Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
