Service Customer Care Rep

Crown Equipment • Lexington, KY

5d • Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking knowledgeable, customer-focused individuals to join their team as Service Customer Care Representatives. This role involves processing incoming calls from customers and Service Technicians, dispatching technicians, entering technician payroll hours, processing parts and service billing, creating daily work orders, maintaining records, and assisting other departments as needed. Crown emphasizes employee investment through training, development, and competitive compensation, fostering a culture of passionate people and inspired innovation. They are looking for individuals with less than 2 years of related experience and a high school diploma or equivalent.

Requirements

• Less than 2 years related experience
• High school diploma or equivalent
• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Ability to multitask
• Legally authorized to work in the United States

Nice To Haves

• Leadership skills
• Technical experience and knowledge a plus

Responsibilities

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED