Service Coordinator

Liberty Military Housing•Annapolis, MD

4d•Onsite

About The Position

At Liberty Military Housing, we are dedicated to serving those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We pride ourselves on our highly trained team of professionals who bring a blend of property management and military backgrounds, offering a proactive, solution-oriented mindset with unparalleled empathy and understanding for our residents and each other. Liberty Military Housing is committed to employee development, providing over 150 hours of professional development annually. Our culture is built on camaraderie and collaboration, prioritizing people and honoring diverse experiences, ideas, and contributions. We aim to bring out the best in each other to achieve outstanding results and positively impact military families' lives. We are seeking dedicated team members for various roles to help us meet our company goals, offering excellent benefits, training, development, and advancement opportunities.

Requirements

1-2 years’ experience in residential property management or customer service role preferred.
Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (e.g., Yardi, Payscan).
Effective communication and interaction with customers, vendors, management, and co-workers, sufficient to exchange or convey information and to give and receive work direction.
Strong service and interpersonal skills.
Ability to work in a fast-paced environment, multi-task, prioritize, and complete assigned duties to ensure operational objectives are achieved.
Must possess a positive and professional demeanor in all interactions, under all circumstances.
Must possess a valid driver's license.
Ability to operate a company or personal vehicle or electrical cart.
Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
Knowledge of OSHA laws and regulations.
Ability to travel to other regional locations for work, training, meetings, and other work-related activities.
May require use of a personal/company vehicle or electrical cart.
Must be able to meet the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

Responsibilities

Assist with the resident move in/move out process of a multi-family residential community.
Schedule maintenance work, including the work of vendors and contractors, and ensure all service requests and work orders are completed in a timely manner.
Schedule and conduct home inspections related to the move-in/move-out process, including pre-move-in/pre-move-out, and final inspections.
Assist with the ordering and scheduling of vendor services.
Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion timelines.
Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
Provide residents with any charges related to move-out/final inspection results.
Create purchase orders for all vendor maintenance services and products (e.g., paint, flooring).
Generate work orders for make-readies and other maintenance service requests.
Assist with the closing of work orders/tickets once work is completed.
Schedule and monitor water intrusion, including communicating with residents, follow-up, and issuing 3-day notices.
Conduct resident follow-ups after services are rendered/completed.
Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner.
Address and follow up on customer service concerns from Satisfacts surveys.
Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs, etc.).
Perform various administrative and computer tasks, including email communications and data input into various software and information systems (Payscan, Yardi, and other company-related systems).
Assist with the distribution of correspondence/notices (3-day notices, move-out charges, water intrusion, other important resident notices pertaining to maintenance services, etc.).
Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure the community is well-maintained according to LMH's quality standards.
Operate a company or personal vehicle to travel to various locations for work purposes.