Service Coordinator
Louisiana Cat•Hammond, LA
•Onsite
About The Position
Louisiana Cat is seeking a Service Coordinator to join their growing operations at their Hammond, Louisiana location. This role is responsible for scheduling and organizing repairs, consulting with customers, and making strategic repair recommendations to ensure customer success.
Requirements
- Must be agile and prioritize customer request work orders, meet deadlines and provide accurate reporting & documentation
- Strong computer skills including MS Office such as MS Word, MS Excel, MS Outlook and Inventory software platforms
- Ability to effectively present information and respond to questions from managers, clients, customers, and other employees of the organization
Nice To Haves
- Bachelor's Degree in related field
- Minimum 2+ years relevant work experience
Responsibilities
- Coordinate Louisiana Cat Service Technicians work schedules and customer work orders
- Prepare quotes for repairs and convey information to customers
- Open, review, and close work orders
- Monitor work in progress and effectively communicate any necessary changes to the customer
- Convey information between sales, service, and customer efficiently
Benefits
- Health, Dental, Vision
- $50,000 Company Funded Life Policy (if enrolled in Health)
- Short- and Long-Term Disability Insurance
- Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
- 401K Plan with Company Match
- Paid Holidays & Vacation
- Technician Tool Loan Program up to $2,000
- Safety Boot / Safety Prescription Glasses Allowances
- Employee Discounts
- Credit Union
- Technician Career Development Program - Shop & Field Service Training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
