Service Coordinator

Ryder • Philadelphia, PA

10d • Onsite

About The Position

START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY . As a Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. The Mobile Service Coordinator will be responsible for providing excellent customer service while interacting and scheduling appointments with customers, by answering calls and scheduling appointments with customers , and following up by using phone, text message and email while ensuring attention to detail. The Mobile Service Coordinator will be responsible taking inbound calls and making out-boundi ng calls to customers and assigning scheduled work to technicians. This role re quires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate will have a strong ba ckground in logistics and transportation and be adept at problem-solving and customer service. If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place.

Requirements

• H.S. Diploma/GED
• 1 year or more in customer service or administrative related experience
• Strong verbal and written communication skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Must be self-motivated
• Ability to work independently and as a member of a team
• Possesses flexibility to work in a fast paced, dynamic environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detailed oriented with excellent follow-up practices

Nice To Haves

• Strong background in logistics and transportation
• Adept at problem-solving and customer service
• Motivated, coachable

Responsibilities

• Provide concierge level customer service while interacting with customers, and team members over the phone, in person, or via electronic communication.
• Answer phone calls, schedule appointments and review and maintain the daily schedule, managing the process efficiently.
• Review and maintain accurate information with records.
• Handle both inbound and outbound calls, providing excellent customer service to ensure that the customer is properly informed of all scheduled work.
• Ensure all email correspondence is handled promptly and professionally.
• Monitor customer accounts, taking appropriate action where necessary.
• Basic customer service follow-up calls after completion of service visits.
• Communicate with Managers, Supervisors, and Parts team to ensure properly scheduled appointments.
• Obtain customer information and keep an accurate database.
• Maintain the standard for response time.
• Set up appointments with all customers with the focus that all customers are prospective long-term customers.
• Coordinate and manage customer quoting processes for clients, ensuring accurate information is submitted through third-party systems for approval prior to work commencement.
• Performs other duties as assigned.

Benefits

• Competitive pay & fast growth
• Full benefits package
• 401k employer match
• PTO
• Discount on shares
• Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED