SERVICE COORDINATOR

KORU HEALTH LLC•Brookfield, WI

3d•Onsite

About The Position

The Resident Services Coordinator provides support to department head managers and staff as it relates to community operation with specific focuses on resident directed services. Under the direction of the Director of Clinical Services, this position ensures the highest degree of quality care by planning and organizing the overall operation of our care services in accordance with resident needs, government regulations and our internal policies and procedures.

Requirements

Must have a minimum of 3 years of experience in a nursing care community or other related healthcare environment.
Must be a strong team player with proven leadership and supervisory skills.
Consistently maintains high levels of resident satisfaction.
Strong ability to communicate effectively with residents, families, staff, community officials, state regulatory agencies, hospitals and the general public.
Excellent customer service skills, with a courteous and helpful demeanor.
Well developed problem solving skills and ability to develop conceptual alternatives.
Must have the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, procedures, etc., of the care services program.
Ability to read, analyze, and interpret periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Basic math skills required.
Ability to apply common-sense understanding to carry out instructions furnished in written or oral form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to maintain a courteous businesslike manner when interacting with outside contacts and other employees.
Ability to use good judgment.
Ability to organize, solve problems, work as part of a team, handle multiple tasks, and meet deadlines.
Productive/organized – ability to prioritize and multi-task
Strong Customer Service skills – working with staff, families and residents
Management experience – the ability to help support staff development, monitoring, training, performance improvement, accountability, etc.
Excellent communication skills – verbal and written.
Problem solving skills and ability to follow through.

Nice To Haves

Knowledge of DHS Sections 83 and 89 regulations preferred.
Experience in navigating/managing the healthcare continuum: acute care, rehab, skilled nursing, Medicare, Family Care functions, speciality services.
Understanding of DHS 89 for RCAC programs and DHS 83 for CBRF programs as necessary.

Responsibilities

Provides support to nursing staff conducting medical assessments of each new admission as well as ongoing resident evaluations. This role does not complete assessments unless trained to do so and delegated properly.
In a quality control role, monitors medication administration, medication records and medication documentation in the MARs. Maintains resident documentation, medical management documentation and care plan documentation as directed by supervisor.
Reviews the care coordination of all residents, coordinates the service plan, activates appropriate resources and communicates with the physician or pharmacy regarding new medication orders, changes in orders and any medication issues. Follows up on residents admitted to the hospital and completes necessary paperwork for a re-admission to the community after hospitalization or rehab.
Provides regular support to resident care needs and care-related follow-up as appropriate.
Continually seeks out and directs quality improvement activities that focus on wellness, clinical management, medication management, risk management, staff training, safety and survey preparedness.
Supports the hiring, training, scheduling, and oversight of clinical care staff.
Ensures compliance with all DHS 83 and 89 policies, procedures, and reporting requirements well as adherence to internal policies and procedures.
Maintains on-going communication with direct supervisor and other department heads on all notable resident service matters or changes.
Maintains knowledge of State Regulations and updates for DHS 83 and 89.
Available for on-call duties on an as-needed basis.