Service Coordinator - Pattons Inc - Atlanta, GA

ELGi North America•Decatur, GA

2d•Onsite

About The Position

The Service Coordinator supports operational efficiency within the Pattons branch location by providing administrative assistance with a focus on customer service, responsiveness, accuracy, and follow-through. As a Service Coordinator, you will: Provide administrative support including, but not limited to, maintaining electronic and paper records, logs, and files related to branch operations Create, track, and enter documentation, such as service agreements and expenses related to service calls into Enterprise Planning System (ERP) Respond to customer and vendor requests and inquiries by phone and e-mail Generate, distribute, and track customer invoices and credit memos Assist with collecting unpaid invoices from customers Serve as backup to service manager in the scheduling and dispatching of field service jobs Manage record requests for audits and other inquires Serve as backup for customers parts requests Other tasks as needed or assigned

Requirements

Minimum of a two-year degree or three years of relevant experience
Minimum of two years' experience in an administrative support role
Minimum of one year of experience providing customer service in a customer facing role
Proficiency with Microsoft Office products, specifically Excel and Outlook
Excellent written and verbal communication skills
Excellent customer service skills

Nice To Haves

Experience working with an Enterprise Resource Planning (ERP) System
Strong organizational, time management, and prioritization skills in a fast-paced environment
Keen attention to detail

Responsibilities

Provide administrative support including, but not limited to, maintaining electronic and paper records, logs, and files related to branch operations
Create, track, and enter documentation, such as service agreements and expenses related to service calls into Enterprise Planning System (ERP)
Respond to customer and vendor requests and inquiries by phone and e-mail
Generate, distribute, and track customer invoices and credit memos
Assist with collecting unpaid invoices from customers
Serve as backup to service manager in the scheduling and dispatching of field service jobs
Manage record requests for audits and other inquires
Serve as backup for customers parts requests
Other tasks as needed or assigned