Service Coordinator (MAT Leave Coverage)

Finning•Surrey, BC

1d•Onsite

About The Position

As a Service Coordinator at Finning, you’ll play a key role in keeping our repair and maintenance operations running seamlessly from start to finish. Acting as the central point of coordination for Maintenance Customer Orders (MCOs), you’ll collaborate closely with technicians, planners, and customers to ensure timely execution and exceptional service delivery. This is a fully onsite/in-office role, based in Surrey, requiring in-office attendance throughout the work week. The position is a 12-month contract, offering an hourly rate of $24–$28 CAD. If you thrive in a fast-paced environment and enjoy being the connective force that keeps operations moving, we’d love to hear from you.

Requirements

Secondary education with a focus on administrative management, business, or accounting/finance is an asset.
2+ years of related experience is an asset, preferably within construction, oilfield, forestry, marine, or similar industries.
Strong communication, stakeholder management, and project coordination skills.
Excellent attention to detail, time management, and organizational abilities.
Proficiency in Microsoft Office and related computer programs.
Analytical and problem-solving skills with a collaborative, service-oriented mindset.

Responsibilities

Verify service request details, confirm credit approval, apply marketing programs, and review service history.
Open MCOs and work orders, ensuring alignment with scope, budget, and schedule.
Maintain accurate records in Case, WFE, and other systems to ensure traceability and audit readiness.
Assist Repair Planners and Service Supervisors during repair execution, ensuring real-time updates and process adherence.
Complete MCO adjustments, SG&A forms, warranty and goodwill documentation, and escalate risks as needed.
Schedule and participate in PRE, MID, and POST job meetings, capturing action items and updating commitment dates.
Arrange third-party contractor services, including documentation and procurement requests.
Ensure all documentation is complete and accurate, initiate closure activities, and support invoicing and warranty claim processes.
Proactively update internal and external stakeholders on job status and support inquiries related to service, warranty, and production.
Provide backup support to Planners and Controllers as needed, and participate in scheduling and SWIP meetings.
Enter daily time cards for technicians to ensure accurate labour costs on active service orders.