Service Coordinator

TEKsystems•Bedford, OH

30d•$20 - $25•Onsite

About The Position

A growing security technology company is seeking Service Coordinators to support customers experiencing alarm and security system issues. This role is ideal for someone with customer service, technical support, dispatch, call center, cable/internet, telecommunications, or security industry experience. You'll be the first point of contact for customers, helping diagnose problems, walk users through solutions, and coordinate technician visits when issues require on-site support.

Requirements

1+ year of customer service, technical support, dispatching, or call center experience
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Experience working with Microsoft Office and other computer applications
Ability to multitask in a fast-paced environment
Strong organizational skills and attention to detail

Nice To Haves

Experience supporting alarm, security, low-voltage, telecommunications, cable, or internet services
Previous dispatching or service coordination experience
Experience working from troubleshooting guides and procedures
Familiarity with platforms such as Alarm.com, Honeywell, DMP, or similar technologies

Responsibilities

Answer inbound customer calls and emails regarding security and alarm systems
Troubleshoot issues with alarm panels, sensors, batteries, keypads, and other security equipment
Guide customers through step-by-step troubleshooting procedures
Resolve issues remotely whenever possible
Schedule and coordinate field technicians for service calls
Maintain and update service tickets and customer records
Communicate with technicians and internal departments to ensure timely resolutions
Deliver exceptional customer service while handling multiple priorities