Service Coordinator

Mobile Communications America Inc•Troy, MI

5d•Onsite

About The Position

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Service Coordinator in the Troy, MI to support our fast-growing Security division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

Requirements

1-3 years of experience in the security industry, service coordination, or a related customer service role.
Excellent verbal and written communication skills, with a strong ability to collaborate across teams.
Proficiency in Microsoft Office (Word, Excel, Outlook) and experience working with scheduling/ticketing systems.
A passion for delivering exceptional customer service, with strong problem-solving abilities.
Excellent organizational skills and attention to detail, capable of managing multiple priorities in a fast-paced environment.
Ability to think critically and troubleshoot issues as they arise, ensuring the smooth operation of service activities.
Ability to work under deadlines and consistently deliver high-quality results.

Responsibilities

Coordinate and schedule service calls based on customer needs.
Monitor and prioritize service requests to ensure timely resolution.
Accurately enter and manage work tickets, following established procedures.
Collaborate with dispatched resource and Service Manager for the purchasing of any materials and equipment needed to fulfill service / work order tickets.
Assist Service Manager in capturing and analyzing data on service requests and response times to identify trends and areas for improvement.
Coordinate monthly preventative Maintenance according to respective customer maintenance agreement.
Assist in reviewing and renewing expiring maintenance and monitoring agreements.
Respond promptly to inquiries from customers, internal teams, and subcontractors.
Act as a central point of contact for the service team, ensuring clear communication and coordination of tasks.
Promote a safe work environment while enhancing coordination and communication within the service team.
Other tasks as assigned by Management.