Service Coordinator - Transfer and Bed Control Center (Days)

Tanner Health•Carrollton, GA

7d•Onsite

About The Position

To serve as a resource to the Hub and Spoke model. Centrally coordinates and prioritizes testing and services for patients admitted to the hospital from the Hub. Ensures service area schedules are optimized to meet patient demand and throughput/efficiency initiatives. Communicates and coordinates patient's testing needs with service area departments and nursing units.

Requirements

High School Diploma plus 1 year vocational school
Two years of related experience.
Requires working knowledge of specialized practices, equipment, and procedures.
Two years of acute care clinical or healthcare scheduling experience required.
Must project a professional image.
Must possess excellent written and verbal communication skills
Ability to cooperate and work with interdisciplinary teams.
Ability to handle stress situations or crisis well.
Must be able to use various software packages. Must be proficient in Word, Excel and SharePoint
Knowledge of office equipment (copier, fax, scanner and computer) for trouble shooting problems and instructing others.
Excellent organization skills. Must be accurate and thorough.
Must exhibit good professional ethics consistently.
Must be able to function independently and use sound judgment.
Excellent interpersonal skills for communication with individuals or groups to provide and gather information, provide advice and policy interpretation for employees and managers. Interacts with people of all socioeconomic backgrounds. Represents the organization and Nursing Administration to multiple groups, i.e. employees, and managers.
Must be able to logically work through a process from conceptualization to implementation.

Responsibilities

Demonstrates ability to understand, communicate, and influence others. The Service Coordinator uses a high degree of diplomacy, confidentiality, and tact.
Role models an effective collaborative approach through interactions with other departments.
Maintains effective, professional communication with all areas that interact with the hub.
Effectively manages situations in a calm, objective manner and coordinates needed change.
Communicates with the service area departments, Care Progression Leaders (CPL) and nursing to ensure patient preparedness (pre-procedure requirements -PPR) are complete.
Committed to finding solutions to problems rather than blaming others.
Demonstrates knowledge of rules, regulations, policies, and procedures.
Serves as a role model for excellent customer service.
Contacts CPL, nursing, service departments and or Central Scheduling for additional information needed to schedule patient for service needed.
Collaborates with nursing and service departments to optimize the patient's itinerary.
Knowledgeable regarding hospital policy and procedures.
Knowledgeable in the functionality of the EMR.
Assists director and managers in the identification, coordination and implementation and monitoring of unit specific process improvement opportunities which improve efficiency, maximize resource utilization, and provide a safe work environment.
Demonstrates knowledge of own role in care coordination model.
Remains current on service departments' specific service management policies and preferences.
Ensures patients approaching discharge have high scheduling priority.
Assists Care Progression Leaders, nursing and service departments with addressing service-related barriers to patient progression.
Escalates issues as appropriate.
Constructs optimal schedule for patients with multiple service requests (complex patients).
Continually re-assess prioritization of patients with changing conditions.
Centrally prioritizes and schedules service demand for in-house patients.
Manages service department order queue for both inpatient and outpatient schedules.
Creates transport request to pull patients to service departments.
Actively adjusts transport requests to ensure on-time service delivery.