Service Coordinator

BERGKAMP INCORPORATED•Salina, KS

23h•Onsite

About The Position

As a Service Coordinator for our Customer Care operations, you will play a crucial role in ensuring the smooth operation of our parts distribution and service department. You will be responsible for coordinating and scheduling service appointments, managing customer inquiries, and ensuring timely resolution of service issues. Your ultimate goal will be to provide exceptional customer service and maintain high levels of customer satisfaction.

Requirements

At least four to five years of experience in Office Administration is required.
Excellent written and verbal communication skills, with the ability to clearly communicate detailed information to customers, coworkers, and management.
Excellent customer service skills with the ability to interact in a positive and professional manner to develop and maintain strong working relationships with customers, coworkers, and management.
Ability to read and interpret documents such as invoices, procedure manuals, and job instructions.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as proportions and percentages.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to manage time effectively and prioritize tasks to meet deadlines.
Strong attention to detail and organizational skills.
Ability to operate a computer and computer software, including Microsoft Office products, cloud-based ERP systems, and Adobe Acrobat.
Ability to use department equipment such as a computer, copy machine, and telephone.
Ability to maintain confidentiality.

Nice To Haves

Experience in a service coordination or dispatch role
Knowledge of manufacturing or industrial equipment
Experience with ERP software

Responsibilities

Maintains service customer records in company ERP system.
Follows up with responsible parties regarding the RMA process to ensure the completion of tasks.
Responsible for quoting service orders, ensuring their accuracy, and setting up invoicing for accounting purposes.
Ensures adequate, timely, and cost-effective services and responds to any issues that occur during the delivery of services.
Assists with coordinating service training(s).
Assists with the scheduling of equipment startups.
Assists with InPave and EMCADS Pro database maintenance.
Answers phones, directs calls to appropriate individuals, and prepares messages.
Prepares reports, correspondence, and presentations for Customer Care personnel and customers as needed.
Follows up with customers regularly to assess and ensure their satisfaction.
Collects requested data and information from various sources, including email and other correspondence, and prepares summaries of findings and/or other related written correspondence as requested.
May conduct research to assist with projects or inquiries.
Builds rapport with customers and works to ensure they receive excellent service.
Maintains technical knowledge by attending educational workshops, establishing personal networks, and participating in professional societies.
Maintains good relationships with service providers and customers to retain the customer base.
Contributes to team effort by actively participating in team meetings.
Maintains a safe and clean working environment by complying with procedures, rules, and regulations; secures tools, materials, and equipment at the end of the day.