Service Coordinator

Quinn Company•Riverside, CA

1d•Onsite

About The Position

The Service Coordinator plays a key role in supporting both customers and technicians by ensuring efficient communication, accurate work order management, and timely job updates. This position is responsible for coordinating technician dispatch, managing work in process (WIP), maintaining clear customer communication, and supporting overall service operations. Starting wage is dependent on experience and education.

Requirements

High school diploma or GED required.
1–2 years of related experience; customer service experience preferred.
Equivalent education/experience combinations accepted.
Proficiency with MS Office (Excel, Word).
Strong communication, organization, and customer service skills.

Responsibilities

Coordinate dispatch of field and shop technicians.
Reconcile technician time between Kronos and DBS.
Review and update work in process (WIP) regularly.
Expedite work orders and coordinate workflow.
Communicate work order status with the Customer Service Communicator.
Respond promptly and professionally to customer requests.
Support positive customer satisfaction and NPS performance.
Maintain effective communication with internal departments.
Order Caterpillar parts and source outside vendor parts.
Provide time & material estimates as needed.
Analyze WIP to identify warranty issues, interdepartmental needs, or vendor involvement.
Authorize technician purchases with or without a Quinn PO.
Collect payment methods, including cash transactions.
Maintain accurate work orders and complete invoicing to meet benchmarks (LDL to Invoice, WIP turns).
Manage collection issues and prevent write-offs.
Apply general machine and weld shop product support knowledge.
Support service needs across all branches when required.
Perform other duties as assigned, including occasional work outside standard hours.
Demonstrate alignment with Quinn Company’s values and performance-driven culture.