Service Coordinator

Upchurch•Jackson, MS

About The Position

The Service Coordinator is responsible for managing and supporting field service operations by coordinating schedules, communicating with clients, and ensuring timely and efficient service delivery. This role acts as a liaison between customers, field technicians, and internal teams, ensuring a seamless workflow from service request to resolution. The ideal candidate brings strong organizational skills, a customer-first mindset, and the ability to manage multiple tasks in a fast-paced environment.

Requirements

2–4 years of experience in service coordination, customer service, or operations support.
Proficiency with scheduling software, dispatch platforms, or CRM/ERP systems.
Excellent communication and interpersonal skills.
Strong attention to detail and ability to prioritize under pressure.
High school diploma required

Nice To Haves

Familiarity with field service environments, construction, or technical trades is preferred.
associate’s or bachelor’s degree in business or related field is a plus.

Responsibilities

Schedule and dispatch service technicians based on priority, location, and expertise.
Serve as the primary point of contact for customer inquiries, updates, and follow-ups.
Monitor work order progress and ensure timely job completion.
Maintain accurate service records and documentation in the company’s system.
Coordinate with inventory and parts departments to ensure availability for service calls.
Prepare and review service reports, including technician hours, parts used, and job status.
Collaborate with internal departments to resolve customer concerns and support technician needs.
Track service KPIs such as response time, job completion rates, and customer satisfaction.
Ensure compliance with company policies, safety standards, and service quality benchmarks.