Service Coordinator

Renewal by Andersen | Esler Companies • Upper Merion Township, PA

9d • $22 - $22 • Onsite

About The Position

We’re looking for an experienced Customer Service Coordinator to join our Service team! As a Service Coordinator for Esler Companies – Renewal by Andersen you will play an integral role for our Service department. You will be responsible for providing world class customer service to our homeowners by determining problems, explaining possible solutions, and expedite corrections or adjustments as needed. You will follow up with each customer post installation to ensure satisfaction and address any concerns.

Requirements

• Customer Service experience required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.

Nice To Haves

• Experience with operations, permitting, or ordering is a plus.

Responsibilities

• Take both inbound and outbound scheduling calls; including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Documentation at every point of action and customer contact.
• Scan service orders and confirmation into the correct customer’s electronic file.
• Other duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed