Service Coordinator

Patriot Fire Protection•Tacoma, WA

4d•Onsite

About The Position

Since 1990, Patriot Fire Protection, Inc. has been an industry leader in fire prevention systems including design, fabrication, installation, maintenance, inspection and rapid response. With offices in Tacoma, Spokane, and Vancouver Washington, our mission is to provide the highest quality systems and services while protecting the lives and property of our customers. Our Service team is the nucleus of one of our fastest growing organizations. This critical position maintains and elevates systems of organization, schedules complex and time-sensitive projects, and ensures smooth and efficient operations. You’ll have the opportunity to interact with a wide range of teams, identify areas for improvement and become an expert in how we manage this ever-changing world. If you find joy in the details and satisfaction in creating order from chaos, this role might be your perfect launchpad.

Requirements

High School Diploma or GED
3+ years of administrative-level experience
Proficiency with Microsoft Suite (particularly Excel) and Google Suite (particularly GSheets)
A keen eye for detail and the capacity to maintain accuracy in repetitive tasks
Affinity for developing and maintaining standardized and multi-step processes including rigorous follow-up
Ability to prioritize tasks effectively, manage multiple projects simultaneously, and meet deadlines consistently
Full-time availability (40 hours per week, 7am start time)
Drug screening and background checks will only be conducted after a conditional job offer is made. We evaluate criminal history based on its relevance to the job duties

Nice To Haves

Experience in the construction industry or commercial fire alarm tenant improvements is a plus but not required
Continually seeks ways to improve efficiencies
Desire to grow and willingness to learn
Positive attitude and professional demeanor including good judgment and honesty
Enjoys a fast-paced environment while maintaining organization and operational rigor
Takes initiative and can operate with minimal guidance
Trains teammates and openly shares knowledge and experience
Customer-centric: goes the extra mile to get the job done correctly

Responsibilities

Manage and optimize complex schedules for field teams, ensuring efficient resource allocation and timely project execution while maintaining flexibility to accommodate urgent customer requests and changing priorities
Own back-office functions, answer phones for urgent customer needs, draft communications and prepare work orders
Serve as the communication hub between field personnel, customers, and government agencies
Craft, process and organize reports and reporting systems for our inspection, testing and service teams
Build proficiency on the Google Drive platform and in our construction software (Viewpoint/Spectrum)
Work alongside a close-knit team to manage daily operations, including fielding incoming service calls, while continually brainstorming ways to improve process efficiency
Embrace opportunities to learn, grow, and take on additional responsibilities