Customer Service Representative

EDSI (Educational Data Systems, Inc.)

24d•$43,000 - $45,000•Onsite

About The Position

This position informs customers about the various programs available. This position also provides information and referrals to access community resources. While assisting customers, this position will perform basic secretarial work, including data entry, conducting phone calls, and filing. As a Service Coordinator, you will be responsible for informing customers about the various programs available. This position also provides information and referrals to access community resources. While assisting customers, this position will perform basic secretarial work, including data entry, conducting phone calls, and filing.

Requirements

High school diploma required
Demonstrated telephone, computer, written, and verbal communication skills
Strong organizational, prioritization, and problem-solving skills
Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs
Proficient in Microsoft Office applications

Nice To Haves

associate degree or some college preferred
Experience in recruitment, customer service, and/or placement services
Bilingual is a plus

Responsibilities

Promote all programs and services available to customers/jobseekers
Determine individual customer job readiness needs and assist customers with accessing workshops, employment opportunities, and training interests online
Address all customer identified needs and barriers with appropriate resolution plans and expected outcome achievement dates in customers’ plans
Utilize assessment data, including but not limited to CASAS, as required or necessary to support participant progress
Ensure jobseekers understand the parameters of programs offered
Assess customers’ activity in the programs to ensure compliance with standards
Coordinate services with other departments
Schedule appointments for customers
Provide overview of available job search resources, workshops, and orientations
Motivate and encourage jobseekers to advance employment and training
Assist jobseekers with building skills, including resume and cover letter writing, interview preparation, and computer skills
Assist customers with initial applications and orientations
Respond to and resolve customer complaints
Assist customers with referrals to community services
Maintain accurate data collection and timely progress updates in the appropriate tracking systems
Participate in staff meetings and professional development training
Assist customers in the Career Resource Center
Other opportunities as available