Service Coordinator

State of Indiana•Muncie, IN

11d•Onsite

About The Position

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Family & Social Services Administration (FSSA):The Division of Disability and Rehabilitative Services manages the delivery of services to children and adults with intellectual and developmental disabilities and has two overarching responsibilities: to facilitate partnerships that enhance the quality of life for children and adults with physical and cognitive disabilities; and to provide them with continuous, life-long support. Role Overview: The Bureau of Developmental Disability Services - Service Coordinator monitors BDDS placements which support individuals with intellectual disabilities in attaining their highest level of independence through skill acquisition and enhancement, while ensuring their health and safety. In this role, you will monitor and facilitate the services provided to individuals with developmental disabilities in Indiana and will be responsible for Intake, Eligibility, Level of Care, and Service Monitoring functions. Each Service Coordinator has a specific caseload and specialized assignment.

Requirements

Bachelor’s degree in social services or a health-related field plus a minimum one (1) year experience working with individuals with disabilities or qualifications as required in 460 IAC 6-5.
Ability to travel is required.
Working knowledge in program subject matter obtained through experience and/or education.
Specialized knowledge of program area including pertinent rules and regulations.
Basic knowledge of all source materials and references including federal and state laws governing the programs.
Ability to implement new principles and policies and discern any far-reaching implications.
Ability to communicate effectively.
The ability to apply general rules to specific problems to produce answers that make sense.
Ability to work effectively with a wide variety of stakeholders.
Working knowledge of accounting and budget principles.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

At least 5+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Some positions may include specific education requirements depending on the program scope.

Responsibilities

Monitor key performance indicators to ensure program effectiveness.
Assist in developing, updating, and monitoring all policies and procedures related to the program area.
Answer customer questions about program policies and procedures.
Act as technical consultant to stakeholders to clarify and interpret policies and procedures.
Prepare and disseminate monthly and annual program reports.
Review the budget and program assets are allocated appropriately.
Monitor compliance and make recommendations to the program to increase efficiencies.
Prepare training materials and train agency employees on program requirements and usage.
Deliver communication plans and communications.
Serve as a liaison between agency and other state and federal agencies.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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