Service Coordinator

Finning•Edmonton, AB

25d•Onsite

About The Position

As a Service Coordinator at Finning, you will be a highly organized and detail-oriented individual passionate about supporting service operations. You will play a vital role in ensuring repair and maintenance processes run smoothly from start to finish. This position acts as the central point of coordination for Maintenance Customer Orders (MCOs), requiring close collaboration with technicians, planners, and customers to deliver exceptional service. The ideal candidate thrives in a fast-paced environment and enjoys being integral to operational success.

Requirements

Strong communication, stakeholder management, and project coordination skills.
Excellent attention to detail, time management, and organizational abilities.
Proficiency in Microsoft Office and related computer programs.
Analytical and problem-solving skills with a collaborative, service-oriented mindset.

Nice To Haves

Secondary education with a focus on administrative management, business, or accounting/finance.
2+ years of related experience, preferably within construction, oilfield, forestry, marine, or similar industries.

Responsibilities

Verify service request details, confirm credit approval, apply marketing programs, and review service history.
Open MCOs and work orders, ensuring alignment with scope, budget, and schedule.
Maintain accurate records in Case, WFE, and other systems to ensure traceability and audit readiness.
Assist Repair Planners and Service Supervisors during repair execution, ensuring real-time updates and process adherence.
Complete MCO adjustments, SG&A forms, warranty and goodwill documentation, and escalate risks as needed.
Schedule and participate in PRE, MID, and POST job meetings, capturing action items and updating commitment dates.
Arrange third-party contractor services, including documentation and procurement requests.
Ensure all documentation is complete and accurate, initiate closure activities, and support invoicing and warranty claim processes.
Proactively update internal and external stakeholders on job status and support inquiries related to service, warranty, and production.
Provide backup support to Planners and Controllers as needed, and participate in scheduling and SWIP meetings.
Enter daily time cards for technicians to ensure accurate labour costs on active service orders.