Service Coordinator

Armstrong Fluid Technology•Toronto, ON

10d•CA$70,000 - CA$85,000

About The Position

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet. As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges. In this role, you will work closely with our field service technicians, customers, technical support and Sales teams to provide excellent customer and after-sales service, reporting to the Global Service Coordinator.

Requirements

University Degree or equivalent.
Three to five years of experience in a fast-paced service or customer service type environment is a requirement.
Strong PC Skills; Word and Excel are a must.
Strong English communication skills, both verbal and written.
Creative problem-solving skills and the ability to manage conflicts within various organizational structures.
The capability to simplify complex problems, conduct root cause analysis, and provide clear, well-thought-out recommendations.
Team-oriented leadership skills with a proactive approach.
An ability to communicate openly and authentically in all situations.

Nice To Haves

HVAC experience would be an asset
Proficiency in French or Spanish is an asset.

Responsibilities

Process Field Service Orders, Purchase Orders, and follow-up calls in a timely manner.
Assist customers with equipment and field-related problems and offer economic solutions.
Helps create and maintain role-related workflows.
Schedule field site visits with internal technicians or service providers.
Maintains weekly, monthly and annual habits as scheduled.
Complies with responsiveness times per regional KPI’s.
Processes, approves and follows up on warranty claims and warranty returns.
Assists with warranty returns and resolution by creating warranty return authorizations.
Supports Canada Service Manager in following up with customer claims, quotes and post-service follow-ups.
Participates in daily, weekly and monthly meetings for responsiveness improvement.
Works closely with Production, Quality & Logistics teams to fulfill warranty and service orders.
Supports sales teams in after-sales support activities, warranty or non-warranty services and reports.
Communicates with end users on findings, recommendations from the field and warranty exceptions.
Assists L1/L2 technical support in call logs, parts shipments and service requests.