Service Coordinator

DuraServ Corp•York, PA

21d•Onsite

About The Position

DuraServ is seeking a Service Coordinator who will be the operational nerve center of the branch. This role is responsible for dispatching with precision, invoicing without error, and managing customer calls, service orders, and parts requests. The Service Coordinator connects customers, technicians, parts suppliers, and management into a single, seamless service experience. This is an active coordination function where accuracy and attention to detail are critical for keeping the branch running smoothly in a fast-paced environment.

Requirements

High School diploma or equivalent
Proficiency with Microsoft Office (Word, Excel, and Outlook)
Strong organizational and communication skills
Ability to work in a fast-paced, high-volume environment where responsiveness and accuracy are equally non-negotiable

Nice To Haves

1–3 years of experience in a service coordination, dispatch, administrative, or operations support role
Experience with work order management, invoicing, or service administration in a field service or similar environment
Background in the commercial dock and door, mechanical services, or industrial services industry

Responsibilities

Answer inbound calls and email communications, providing responsive, professional support and direction on customer inquiries.
Review incoming sales and service leads, coordinating delegation to the appropriate person efficiently.
Serve as a professional point of contact for internal and external customers.
Schedule and dispatch service calls effectively, matching the right technician to the right job with the right information.
Prepare service orders by creating entries in the system of record, ensuring work orders are complete, correct, and timely.
Order parts as needed for service work and maintain accurate records related to all parts orders.
Invoice service work and planned maintenance accurately and on time.
Post vendor invoices for Accounts Payable with attention to detail.
Process customer credit card payments promptly, ensuring records are secure and filed appropriately.
Conduct warehouse-related duties as assigned.
Support additional office functions directed by the Operations Manager or Division Vice President.