Service Coord Tier 2

CommonBond•Plymouth, MN

About The Position

CommonBond Communities is hiring a Service Coordinator - Tier 2 for Bassett Creek and Vicksburg Commons. The Service Coordinator II independently provides person-centered service coordination to residents, including residents in permanent supportive housing when assigned, and promotes community building and engagement. The role operates with moderate autonomy and emphasizes motivational interviewing, strengths-based planning, crisis response, housing and services coordination, compliance, budget stewardship, and subject-matter support for teammates. The coordinator partners with residents and third-party property management, supports residents in addressing tenancy issues, and helps connect them with clinical, emergency, and community resources. The role also supports resident-led programming, maintains accurate and secure records, contributes to data quality and continuous improvement, and communicates effectively with colleagues and external partners. Travel between sites is required.

Requirements

At least 2 years of demonstrated experience working with diverse communities, including people of varied ages, gender identities, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
Knowledge of community resources and service networks.
Excellent interpersonal, verbal, and written communication skills.
Ability to work collaboratively with internal and external partners.
Ability to network and develop community partnerships.
Experience using MS Office 365 and other software programs.
Must be CPR and First Aid certified or able to become certified within six months of starting.
Willingness and ability to travel between sites.
Ability to sit for extended periods, lift, carry, push, and/or pull up to 50 pounds, file documents, enter data into a computer, and interact verbally with internal and external audiences.

Nice To Haves

Bachelor’s degree in social work or a related field, or 2–4 years of work experience in a related field.
Licensed mental health professional or social worker.
Experience working with individuals and families transitioning out of homelessness and with the coordinated entry system.
Knowledge of affordable housing programs.
Multilingual.

Responsibilities

Provide comprehensive, person-centered coordination services for residents.
Conduct strengths-based assessments and develop and advance resident-centered service plans using motivational interviewing.
Respond independently to resident crises, consulting as needed and coordinating warm handoffs to clinical or emergency services.
Manage a defined caseload of permanent supportive housing households with proactive outreach and engagement when assigned.
Collaborate with third-party property management to address lease violations and coach residents toward good standing.
Coordinate multi-party case conferences for complex tenancy issues.
Share information about community programming and opportunities through a monthly newsletter.
Listen to residents’ ideas about desired programming and services, and involve them in designing, participating in, and leading community activities and initiatives.
Prioritize caseload independently, escalate risks appropriately, and adhere to program standards.
Support site-level compliance, budget stewardship, and program co-design.
Serve as a resource to peers on community partner navigation and tenancy support strategies.
Model collaborative problem-solving and constructive conflict resolution with internal and external partners.
Maintain timely, complete, accurate, and secure resident records in ETO and uphold Housing Support/GRH program compliance as applicable.
Follow organizational expense-management policies and site-level budget tracking and reporting practices.
Contribute to improvement of documentation practices and data quality.
Complete assigned responsibilities, communicate information to team members in a timely manner, and give and receive feedback.
Use Microsoft 365 tools, including Teams and Outlook, for written team communication.
Travel between sites.