Service Coord Tier 2

CommonBond Communities•Plymouth, MN

7d•$52,380 - $55,620

About The Position

CommonBond Communities is hiring a Service Coordinator II to serve residents at Bassett Creek and Vicksburg Commons. The position provides independent, person-centered service coordination, including support for residents in permanent supportive housing when assigned, and promotes community building and engagement. It emphasizes motivational interviewing, person-centered planning, compliance, budget stewardship, and contributing subject-matter expertise to the team. The coordinator works with residents, property management partners, community organizations, and internal colleagues to support resident well-being and housing stability.

Requirements

At least 2 years of demonstrated experience working within diverse communities, including people of varied ages, gender identities, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
Knowledge of community resources and service networks.
Excellent interpersonal, verbal, and written communication skills.
Ability to work collaboratively with internal and external partners.
Ability to network and develop community partnerships.
Experience using Microsoft Office 365 and other software programs.
Current CPR and First Aid certification, or ability to become certified within six months of starting.
Ability to sit for extended periods.
Ability to lift, carry, push, and/or pull up to 50 pounds.
Ability to file documents, enter data into a computer, and interact verbally with internal and external audiences.
Willingness and ability to travel between sites.

Nice To Haves

Bachelor's degree in social work or a related field, or 2–4 years of work experience in a related field.
Licensed mental health professional or social worker.
Experience supporting individuals and families transitioning out of homelessness and working with a coordinated entry system.
Knowledge of affordable housing programs.
Multilingual.

Responsibilities

Conduct strengths-based assessments and develop and implement resident-centered, asset-based service plans using motivational interviewing.
Respond independently to resident crises, consulting as needed, and coordinate warm handoffs to clinical or emergency services.
Manage a defined caseload of permanent supportive housing households with proactive outreach and engagement when assigned.
Collaborate with third-party property management to address lease violations and help residents return to good standing.
Coordinate multi-party case conferences for complex tenancy issues.
Share information about community programming and opportunities with residents through a monthly newsletter.
Gather resident ideas about desired programming and services, involve residents in activities, collaborate on program design, and empower residents to lead on community issues they care about.
Prioritize caseload responsibilities with moderate autonomy, escalate risk appropriately, and adhere to program standards.
Influence site-level practices through compliance, budget stewardship, and program co-design.
Serve as a resource to peers on community partner navigation and tenancy support strategies.
Model collaborative problem-solving and constructive conflict resolution with internal and external partners.
Maintain timely, complete, and secure resident records in ETO and uphold Housing Support/GRH program compliance as applicable.
Follow organizational expense-management policies and site-level budget tracking and reporting practices.
Contribute to improving documentation practices and data quality.
Complete job responsibilities and assignments, share information with team members promptly, and give and receive feedback.
Use Microsoft 365 tools, including Teams and Outlook, for written team communication.
Travel between sites.