Service Coordinator

Cummins-Wagner Co Inc • Oxford, MA

9d • $20 - $30 • Onsite

About The Position

The Service Coordinator fulfills a key role in a dynamic work environment including service call reception, quotation preparation, service scheduling & support, order entry, warranty coordination, and various other administrative functions. This position requires a motivated professional with a high degree of computer proficiency and administrative skills, with the technical aptitude to learn and support many aspects of our Service & Repair business. Essential characteristics include excellent customer service skills, teamwork, attention to detail, and the ability to balance priorities and adapt to changing circumstances.

Requirements

• Possess superior communication and organizational skills
• Exhibit goal-oriented behaviors and time management principles
• Apply extensive attention to detail to all tasks
• Exude a customer-focused attitude
• Have the ability to resolve problems as they arise
• Telephone & email reception for incoming service calls
• Possess a High School Diploma, or equivalent
• Strong written and verbal communication skills
• Excellent computer proficiency is required; advanced Microsoft Excel preferred
• Must be able to pass background and reference checks, as well as a drug test

Nice To Haves

• Experience in a customer service role for mechanical equipment is a plus
• College degree or administrative experience in a business environment preferred

Responsibilities

• Serve as first point of contact for service customers
• Resolve customer issues and ensure high levels of customer satisfaction
• Communicate with service technicians to ensure that customer needs are met
• Facilitate service workflow from quoting through invoicing
• Process billings, charge-backs, and warranties
• Order parts for preventive maintenance service and repair jobs as required
• Maintain Service filing system
• Complete pre-qualification forms for customers
• Books hotel/motel for technicians as needed
• Schedule and dispatch to optimize technician utilization and workload balancing
• Update and maintain Service calendar
• Perform all other duties as assigned

Benefits

• Employee Stock Ownership Program
• Bonus Program
• Tuition and Certification Fee Assistance
• 401k Match
• Flexible Spending Account
• Comprehensive Health Insurance
• Life Insurance
• Short & Long-Term Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED