Service Coordinator

Shipley Energy • York, PA

6d

About The Position

This role is responsible for dispatching heating and air conditioning service calls efficiently, managing preventative maintenance schedules, and coordinating with various teams to ensure quality customer service. The Service Coordinator will communicate with customers to arrange service, resolve issues, and ensure all work is completed according to company procedures. This position also involves managing inventory transactions, purchase orders, and utilizing dispatch software to its full capabilities.

Requirements

• High school education or equivalent experience
• 3 years' experience in the HVAC industry
• Committed to the values of initiative, responsibility, caring relationships, integrity, and innovation
• Knowledge of computer technology including Word, Excel, and e-mail
• Excellent written, oral, and interpersonal communication skills
• Able and willing to work flexible hours as needed

Responsibilities

• Dispatch heating and air conditioning service calls in the most efficient manner
• Request and schedule yearly heat and air conditioning preventative maintenance with customers
• Maintain tune up schedule and calendar for Customer Care
• Monitor callbacks
• Work with Customer Care and coordinate scheduling
• Work directly with Home Services team to schedule service work and assign personnel
• Schedule second visits to complete service work while technician is on site
• Communicate with customers to make arrangements to complete requested work
• Communicate with customers to resolve problems and concerns in a courteous, professional, and timely manner
• Issue purchase requisitions for service technicians as needed
• Provide all customers with consistent, quality service in accordance with company procedure
• Utilize the dispatch board in Cargas to its full capabilities
• Monitor and maintain GPS metrics
• Maintain inventory transactions, purchase orders, receiving, inventory movement, and EDI
• Complete projects and other duties as assigned by the Home Services General Manager

Benefits

• Medical, dental, and vision insurance
• Generous 401(k) company match
• Voluntary benefits, including supplemental life, critical illness, accident, and hospital insurance
• Generous PTO each year
• Paid Holidays
• Gym reimbursement up to $30/month
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED