Service Coordinator

DuraServ Corp • Florence, KY

11d • Onsite

About The Position

DuraServ is seeking a Service Coordinator/Receptionist who excels at dispatching, invoicing, and managing customer communications, service orders, and parts requests with precision. This role is the operational nerve center of the branch, ensuring field technicians are prepared and customers are satisfied. It's an active coordination function that connects customers, technicians, parts suppliers, and management into a seamless service experience. The ideal candidate thrives in a fast-paced environment where accuracy is paramount and no two days are the same.

Requirements

• High School diploma or equivalent
• Proficiency with Microsoft Office (Word, Excel, and Outlook)
• Strong organizational and communication skills
• Ability to work in a fast-paced, high-volume environment where responsiveness and accuracy are equally non-negotiable

Nice To Haves

• 1–3 years of experience in a service coordination, dispatch, administrative, or operations support role
• Experience with work order management, invoicing, or service administration in a field service or similar environment
• Background in the commercial dock and door, mechanical services, or industrial services industry

Responsibilities

• Answer inbound calls and email communications, providing responsive, professional support and direction on customer inquiries.
• Return calls promptly without letting anything fall through.
• Review incoming sales and service leads, coordinating delegation to the appropriate person efficiently.
• Serve as a professional point of contact for internal and external customers.
• Schedule and dispatch service calls effectively, matching the right technician to the right job with the right information at the right time.
• Accurately prepare service orders by creating entries in the system of record, ensuring completeness, correctness, and timeliness.
• Order parts as needed for service work and maintain accurate records related to all parts orders.
• Invoice service work and planned maintenance accurately and on time.
• Post vendor invoices for Accounts Payable with attention to detail.
• Process customer credit card payments promptly, ensuring records are secure and filed appropriately.
• Conduct warehouse-related duties as assigned.
• Support additional office functions directed by the Operations Manager or Division Vice President.

Benefits

• Competitive compensation commensurate with experience
• Full benefits package: medical, dental, vision, and 401K with company match
• Company-provided life insurance, short-term and long-term disability
• A role where your work has immediate, visible impact on the branch and the customers it serves
• A stable, office-based environment
• A path to growth within branch operations for high performers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED