Service Coordinator

Hercules SLR•Edmonton, AB

8d•CA$24 - CA$28•Onsite

About The Position

We are looking for a meticulous and organized Service Coordinator to join our team in Edmonton, AB. The successful candidate will play a key role in coordinating and scheduling inspections and repairs confirmed by clients. The person in this role will serve as the central point of contact between internal teams, field technicians, and clients to ensure efficient execution, compliance with quality standards, and adherence to timelines and budgets. This position is ideal for a proactive individual who can manage multiple files simultaneously while maintaining a high level of communication and coordination.

Requirements

High school diploma or equivalent required
At least one year of experience in industrial sales or a related customer service field (counter sales experience preferred)
Proactive, motivated, and customer service-oriented attitude
Clear communication skills with technicians and clients
Excellent organizational and priority management skills
Strong coordination abilities
Self-motivated with a strong sense of responsibility
Ability to manage multiple files simultaneously
Basic knowledge of lifting equipment
ERP and Microsoft office proficiency

Nice To Haves

Good technical understanding (an asset)

Responsibilities

Plan, coordinate, and schedule service calls and inspections with clients
Proactively contact clients before the due date of their periodic inspections
Identify new clients and promote our services
Arrange equipment rentals or other requirements for installations, when needed
Coordinate scheduled services between clients and technicians
Ensure optimal use of the technicians’ scheduling calendar to maintain a high level of operational efficiency
Maintain up-to-date equipment records and inspection contract renewals
Follow up on after-sales service and repairs with the service team and clients
Contribute to the improvement of processes, productivity, and customer satisfaction