Service Coordinator- Atlanta, GA

National Church Residences • Atlanta, GA

1d • Onsite

About The Position

The Service Coordinator assumes responsibility for coordinating programs and services to help participants maintain a good quality of life and age in place, prioritizing a person-centric model of service delivery. This role involves acting as a liaison to community agencies, managing the provision of supportive services, developing a resource directory, organizing educational events, and assisting participants in building informal support networks. The Service Coordinator also engages volunteers and provides individual support through assessments, interventions, and monitoring.

Requirements

• High School Diploma or GED required.
• Two or more years of experience in social service delivery with elderly, people with disabilities, and/or family population.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the participants served.
• Good communication, comprehension and interpersonal skills.
• Working knowledge of Windows, Microsoft Office Suite and World Wide Web, demonstrated by a passing score on a computer literacy test.
• Ability to apply common sense understanding to carry out detailed instructions.
• Ability to perform math skills including adding, subtracting, multiplying, and dividing; to perform the four basic arithmetic operations with money; to perform operations with the assistance of a calculator or Excel spreadsheet.
• Ability to speak, read, write and understand English.

Nice To Haves

• A bachelor’s degree in social work or a related field is preferred.

Responsibilities

• Coordinate programs and activities for eligible individuals on a group basis.
• Serve as a liaison to community agencies, network with community service providers, and seek out new services.
• Monitor the ongoing provision of services from community agencies and document participant usage.
• Manage the provision of supportive services where appropriate.
• Develop and maintain a Resource Directory of state and/or local service providers.
• Organize educational events related to health care, agency support, life skills, and referral sources.
• Identify partners to provide health services and screenings to participants.
• Assist participants in building informal support networks.
• Engage volunteers within the community and/or property.
• Coordinate services for participants on an individual basis through a person-centered, non-clinical assessment, intervention, and monitoring process.
• Outreach to individuals eligible for the program to provide education and offer enrollment.
• Regularly engage participants to identify needs and make referrals to community agencies.
• Conduct telephonic and/or in-person participant assessments and screenings.
• Collaborate and communicate appropriate information with care and service colleagues.
• Provide quality customer service to eligible individuals.
• Assist participants in acquiring and utilizing desired community services.
• Adhere to a follow-up and monitoring schedule.
• Perform miscellaneous and specially requested tasks as needed.
• Build rapport with participants while maintaining appropriate professional boundaries.
• Manage time independently, completing required tasks and documentation within identified time frames.
• Respond to all communications in a timely and professional manner.
• Accurately record labor time according to program and employer policy and procedures.
• Complete timely electronic and written documentation within required systems.
• Complete all required forms with participants who want to utilize the Service Coordination program.
• Complete Care Plans and monitor plans with participants, including follow-up on referrals and services.
• Submit documentation needed for funder and quality Performance Reports.

Benefits

• Consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED