Service Coordinator- Atlanta, GA

National Church Residences•Atlanta, GA

3d•Hybrid

About The Position

The Service Coordinator at The Residences at Maggie Capitol, a 40-hour/week non-exempt position, reports to the Property Manager/Portfolio Manager for Enriched Housing Services/Program Manager. This role is responsible for coordinating programs and services to help participants maintain a good quality of life and age in place, prioritizing a person-centric model of service delivery. The organization, National Church Residences, is the nation's largest nonprofit provider of affordable senior housing and a major manager of service coordinators, serving over 46,000 seniors nationwide with a vision to advance better living for 100,000 seniors by 2030.

Requirements

High School Diploma or GED required.
Two or more years of experience in social service delivery with elderly, people with disabilities, and/or family populations.
Demonstrated working knowledge of supportive services and other resources in the area served by the project.
Demonstrated ability to advocate, organize, problem-solve, and provide results for the participants served.
Good communication, comprehension, and interpersonal skills.
Working knowledge of Windows, Microsoft Office Suite, and World Wide Web, demonstrated by a passing score on a computer literacy test.
Ability to apply common sense understanding to carry out detailed instructions.
Ability to perform math skills including adding, subtracting, multiplying, and dividing; perform basic arithmetic operations with money; perform operations with the assistance of a calculator or Excel spreadsheet.
Ability to speak, read, write, and understand English.
Occasional travel or as directed by contract and department requests.
Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG) as well as any facility handbook, including corporate compliance, drug-free workplace, safe work practices, and all federal, state, and local regulations and laws.
Ensure all care is provided with respect and dignity for individuals.
Report all complaints made by individuals and/or families to the appropriate supervisors.
Report all allegations of abuse, misappropriation of funds/individual property, and/or any other corporate compliance, drug-free workplace, safe work practices, and all federal, state, and local regulations and laws.
Advocate for individuals’ personal preferences and right to self-determination.
Complete all annual education requirements timely, including Compliance, Privacy, Security, and HIPAA training.
Exhibit behavior as set forth by the Code of Conduct in the performance of duties.

Nice To Haves

A bachelor’s degree in social work or a related field is preferred.

Responsibilities

Coordinate programs and activities for eligible individuals on a group basis, serving as a liaison to community agencies, networking with service providers, and identifying/negotiating discounts for low-cost services.
Monitor the provision of services from community agencies, document participant usage, and manage supportive services where appropriate.
Develop and maintain a Resource Directory of state and/or local service providers for various populations.
Organize educational events on topics such as healthcare, agency support, life skills, and referral sources, promoting participation and linking eligible participants.
Identify partners to provide health services and screenings to participants at their homes.
Assist participants in building informal support networks with peers, family, and friends.
Engage volunteers within the community and/or property according to National Church Residences Volunteer Policies and Procedures.
Coordinate services for participants on an individual basis through a person-centered assessment, intervention, and monitoring process.
Conduct outreach to eligible individuals to educate them about the program and offer enrollment.
Regularly engage participants to identify needs and make referrals to community agencies.
Conduct telephonic and/or in-person participant assessments and screenings according to program social and health requirements and established time frames.
Collaborate and communicate appropriate information with care and service colleagues to achieve participant goals.
Provide quality customer service, answering questions, addressing concerns, and assisting with basic needs from a person-centered perspective.
Assist participants in acquiring and utilizing desired community services (e.g., housekeeping, meals, transportation, personal services, financial assistance, adult day care, counseling) in compliance with contract or program policies (e.g., HUD).
Adhere to a follow-up and monitoring schedule based on participant preferences and/or contract or program requirements, including telephonic and/or in-person visits.
Perform miscellaneous and specially requested tasks such as gathering reports or attending interdisciplinary meetings.
Participate in the implementation of grants or special programs that benefit participants.
Build rapport with participants while maintaining appropriate professional boundaries to assist residents in aging in place successfully.
Manage time independently, completing required tasks and documentation within identified time frames.
Work autonomously and as part of a team to ensure participants have the best opportunity to age in place successfully.
Respond to all communications (phone, email, fax, etc.) in a timely and professional manner.
Accurately record labor time according to program and employer policy and procedures.
Complete timely electronic and written documentation within required systems for accurate reporting of interactions, assessments, and services.
Complete all required forms with participants who wish to utilize the Service Coordination program.
Complete Care Plans and monitor them with participants, including follow-up on referrals and services.
Submit documentation needed for funder and quality Performance Reports to maintain program funding.