Service Coordinator

U.S. Xpress Enterprises, Inc.•Olive Branch, MS

14d•Onsite

About The Position

The Service Coordinator is responsible for implementing company policies in the shop environment and has a direct impact on the shop budget through control of overtime, proper paperwork flow and completion, adequate warranty information, follow-up on shop procedures, and service tracking. This role involves entering descriptions of repairs, coding work, and recording technician's time. Specific tasks include opening and closing repair orders, taking driver write-ups, interacting with drivers, maintaining input into the shop log, reviewing and correcting shop repair orders, parts distribution, tracking outside repairs, and communication with operations. In the absence of a lead technician on any shift, the position acts in the role of lead technician and makes all decisions related to the performance of that position. This includes directly supervising technicians for productivity, quality of repair, and proper diagnosis. The role also requires maintaining proper attendance and punctuality to ensure efficient and cost-effective department operation. The Service Coordinator must be able to work on a TTMS site or TTMS customer location site while performing the essential functions of this position. Other duties may be assigned by Management.

Requirements

Four years of shop or Truck Experience
Able to work with all shop tools
Technical aptitude
Problem-solving skills
OEM, Vendor or Company Training PDI module.
OEM, Vendor or Company Training Air brakes module
OEM, Vendor or Company Training Suspensions & axles
OEM, Vendor or Company Training Drivetrain/driveline
OEM, Vendor or Company Training Brake Foundation parts
Company Tire maintenance (basics on diagnosing alignment & pressure concerns)
Company Wheel On/Off and Inspection process
OEM, Vendor or Company Training Basic electricity/volts, ohms, and amps
OEM, Vendor or Company Training Basic electricity/terms
OEM, Vendor or Company Training Pro-link training for trip data info and reset requirements.
Freightliner Dawn of the Century
Completed Freightliner Century Class Electronics
OEM, Vendor or Company Training Using a Digital Multimeter
Completed Freightliner Secondary Air
Completed Freightliner Cool it components
Completed Freightliner Cool it fundamentals
Completed Freightliner Service Link
OEM, Vendor or Company Training Pro-link for parameters
Completed Freightliner Fault code retrieval (all ECU’s)
OEM, Vendor or Company Training or Autoshift (CD with test/Eaton)
OEM, Vendor or Company Training ABS/ATC theory (Meritor)
Completed Freightliner Basic electricity/symbols and diagrams
Completed Freightliner Basic electricity/magnetism
Completed Freightliner Data link theory (J1587 & J1939)
Completed Freightliner Cummins Institute
OEM, Vendor or Company Training Detroit Diesel Diagnostic Link
OEM, Vendor or Company Training Service Ranger
Understand corporate tire program.
Normal eyesight and hearing
Driver’s license essential.
Must provide own hand tools that are adequate to perform job functions.

Nice To Haves

Any combination of education or experience equivalent to a high school diploma preferred

Responsibilities

Implementing company policies in the shop environment.
Direct impact on a shop budget through control of overtime, proper paperwork flow and completion, adequate warranty information, follow up on shop procedures, and service tracking.
Entering descriptions of repairs, coding work and recording technician’s time.
Opening and closing of repair orders, taking driver write ups, interacting with drivers, maintaining input into shop log, reviewing and correcting shop repair orders, parts distribution, tracking outside repairs and communication with operations.
Acting in the role of lead tech and making all decisions related to the performance of the lead tech position in the absence of a lead tech on any shift.
Directly supervising the technicians for productivity, quality of repair, and proper diagnosis.
Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost effective manner.
Ability to work on a TTMS site or TTMS customer location site while performing the essential functions of this position.
May include other duties as assigned by Management.