Service Coordinator
About The Position
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. The person is responsible for the planning, coordination, control and direction of technical personnel activities. They are also responsible for interaction with clients, communication with Operations managers, and coordinating with Operations managers, the visits of technical personnel to sites to perform work. The role involves coordinating everything required to perform a service: qualified personnel for each job, parts, materials, subcontractors, and everything required by the client, previously established and agreed upon in the service order, based on project needs and resource availability. This role creates the service schedule, organizes, reviews, and creates the itinerary for assigned projects, and registers changes in the Sales Force - Field Service system. Projects and jobs are assigned to technicians with the help of the Operations Manager (regarding the knowledge and experience level of the technicians) and the Regional Service Manager (regarding technician availability, productivity, project importance, priorities, etc.). Programming data is captured in the Sales Force system, and time not applied, such as vacation, meetings, medical appointments, etc., is also registered as part of the programming to maintain clear visibility of available resources. The role confirms the visit with the client and the technician, ensures the technician knows the scope of work, has the necessary materials, parts, and all required resources, along with documents or requirements requested by the client. Work orders are generated, required parts are loaded into the system, per diems are requested if necessary, company tool assignments are coordinated, and preparations are made for dispatch. Technicians are dispatched, and clients are notified. The timely assignment of tools, uniforms, and personal protective equipment (PPE) to technical personnel is reviewed in conjunction with the Operations Manager. Services are rescheduled when required in the Sales Force calendar, the appointment status is changed, and the reason for rescheduling, required materials and resources, and responsible party are specified.
Requirements
- Degree in Electrical Mechanical Engineering, Mechanical Administrator Engineering, or Industrial Engineering.
- Experience of 2 to 5 years related to programming the execution of contracts or provision of services, programming of technical personnel labor.
- Knowledge of office equipment operation.
- Knowledge of Office suite.
- Customer service experience and skills.
- Intermediate level English.
Nice To Haves
- Project Management courses in PMI (Project Management Institute) is desirable.
Responsibilities
- Coordinate everything required to perform a service: qualified personnel for each job, parts, materials, subcontractors, and everything required by the client, established and agreed upon previously in the service order, based on project needs and resource availability.
- Create the service schedule: create the calendar, organize, review, and create the itinerary for assigned projects. Also register changes in the Sales Force - Field Service system.
- Assign projects and jobs to technicians with the help of the Operations Manager (regarding the knowledge and experience level of the technicians) and the Regional Service Manager (regarding technician availability, productivity, project importance, priorities, etc.).
- Capture programming data in the Sales Force system, and also register as part of the programming the time not applied such as: vacation, meetings, medical appointments, etc., in order to maintain clear visibility of available resources.
- Confirm the visit with the client and confirm with the technician, as well as ensure that the technician knows the scope of work, has the material, parts and all the resources required for the work, and the documents or requirements requested by the client.
- Generate documents with work orders, load the required parts into the system, request per diems if necessary, coordinate the delivery of company tools and prepare for departure, dispatch technical personnel and notify clients.
- Review the timely assignment of tools, uniforms, and personal protective equipment (PPE) to technical personnel in conjunction with the Operations Manager.
- Reschedule services, when required, in the Sales Force calendar, change the appointment status and specify why it is necessary to reschedule the appointment, the materials and resources required, and who is responsible for carrying it out.
Benefits
- Health insurance
- Holistic wellness programs with generous incentives
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- 15 vacation days
- 9 paid holidays
- 3 floating holidays
- Sick leave
- Additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
