Service Coordinator

Climate Pros, LLC•Santa Rosa, CA

23d•Onsite

About The Position

The Service Coordinator is responsible for maintaining the daily schedules of the Service Technicians and handling incoming service calls. Under direction of the Branch Manager, the Service Coordinator will also maintain our customer/service order customer database and keep customers informed at every step in the process from dispatch schedule to lead times to the final call confirming that service has been delivered and the customer is happy. The Service Coordinator may also assist with on-demand parts sourcing.

Requirements

High School Diploma/ GED
3-5 years of related administrative experience including dispatch, purchasing, or similar.
Experience in a service & parts environment such as HVAC or plumbing is a big plus
Very strong attention to detail
Mature judgment and strong organizational skills
Use of analytical abilities to problem solve and anticipate departmental requirements
Possess a strong proficiency in computers, including a good working knowledge of Microsoft Word, Excel, and Outlook.
Computer knowledge must include but not be limited to: MS Office- Word, Excel, and Outlook
Must be able to work in a fast-paced department and be able to prioritize order requests.
Accuracy and follow-through are a must.
Be an honest team player, growth-oriented, ability to do whatever it takes; safely!

Responsibilities

Fulfill service dispatch responsibilities for the branch
Dispatching service calls during the day
Publishing on call schedule
Maintain vacation/holiday coverage schedules
Alternate point of contact for the branch's field/warehouse personnel for quick resolutions with dispatch assignments, Fieldgetics troubleshooting/sync issues, etc.
Order material and issue PO's for all trades
Obtaining material quotes, as requested.
Itemize refrigeration Purchase Orders
Maintain Open PO board seeing POs through to completion
Facilitate vendor deliveries, follow up to ensure deliveries will be on time
Track back orders
Schedule construction rental equipment such as forklifts, scissor lifts, cranes, generators, welder, jobsite storage containers, trailers, dumpsters
Coordinate pick up/delivery to jobsites
Track on rent reports
Maintain positive relationships and open communication with vendors, customers, and field employees
Coordinate vendors to jobsite pickups for material returns
Order shop stock material for your branch
Perform other related duties as required and assigned