Service Coordinator

SNAKE RIVER POOL & SPA OF IDAHO, LLC • Boise, ID

46d • $17 - $19 • Onsite

About The Position

Snake River Pool & Spa is seeking a dependable, organized, and customer-focused Service Coordinator to join their Central Operations Department. This role is crucial for facilitating communication between customers, service, delivery, sales, aftermarket, and field teams. It's a fast-paced position requiring strong multitasking, attention to detail, and the ability to adapt priorities. The ideal candidate will be organized, calm under pressure, adept at problem-solving, and ensure customer requests and job details are managed effectively. The Service Coordinator acts as a primary contact, scheduling service and delivery appointments, managing work orders, providing updates, collecting information, and overseeing customer needs from initiation to completion. This role demands foresight, clear communication, sound decision-making during schedule changes, and effective collaboration across departments.

Requirements

• Strong customer service and communication skills
• Excellent multitasking skills
• Strong organization and follow-through
• Good attention to detail
• Positive attitude and willingness to help
• Professional phone etiquette
• Ability to think outside the box and help find solutions
• Ability to stay calm and focused in a busy work environment
• Ability to constantly reassess priorities and adjust as needed
• Ability to work well independently and as part of a team
• Comfortable using computers, scheduling systems, email, and texting platforms
• Ability to adapt when priorities change or unexpected challenges come up
• Valid driver’s license

Nice To Haves

• 10-key by touch experience preferred
• Customer service, scheduling, dispatching, or office experience is helpful, but we are willing to train the right person

Responsibilities

• Communicate with customers by phone, text, email, and in person
• Help schedule service, delivery, and follow-up appointments
• Answer customer questions and help resolve service or delivery-related concerns
• Work closely with service technicians, delivery teams, sales, aftermarket, and other departments
• Assign or help coordinate jobs based on availability, location, and job needs
• Communicate job details, customer notes, and special instructions to the appropriate team members
• Confirm appointment details with customers, including date, time, location, and any special requirements
• Provide updates to customers regarding service or delivery status, delays, or schedule changes
• Track work orders, delivery schedules, customer interactions, and follow-up items
• Reassess priorities throughout the day as schedules, customer needs, and technician availability change
• Help make sure jobs, customer requests, and follow-up items are completed accurately and on time
• Collect payments and assist with finalizing work orders
• Maintain accurate records and documentation
• Use 10-key by touch for payment entry, invoices, work orders, and other data entry tasks
• Assist with warranty submissions, sales order completion, and other office or operations tasks as needed

Benefits

• Competitive pay: $17–$19 per hour, based on experience
• Simple IRA with up to 3% company match
• Employer-provided health insurance for employees, covering medical, dental, vision, and disability
• Sick time
• Vacation time
• Paid holidays
• Employee assistance program
• Employee discounts
• Job-specific training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed