Service Coordinator

Right Time Group of Companies•Kingston, ON

26d•Onsite

About The Position

Haven Home, a division of RT Holdings Inc (Right Time Heating and Air Conditioning), is seeking a highly organized and detail-oriented Service Coordinator to manage and coordinate many aspects of their service department. The company emphasizes providing the best service and products with a dedicated, highly skilled workforce built on mutual respect. They value employees as their most important resource and aim to foster growth in a fun, culture-focused environment. As an industry leader, they serve over 250,000 Canadian customers annually with home comfort solutions, focusing on electrical, plumbing, and heating/cooling systems.

Requirements

A Secondary School Diploma
A minimum of 2 to 3 years experience in an administrative function
An extreme proficiency in MS Office (Word, Excel)
Effective time management, organizational abilities
A professional attitude illustrated through superior verbal and written communications skills coupled with demonstrated customer service skills.
Demonstration of sound decision making skills and professionalism in dealing with sensitive information, necessitating use of discretion, tact and good judgment.
Must be able to work independently, have analytical and problem solving skills, and superior interpersonal and communication skills, both verbal and written.
Strong organizational skills, the ability to establish priorities with attention to detail, and work without direct supervision in a small office environment.

Nice To Haves

Prior experience in HVAC (asset)

Responsibilities

Monitor service requests for customers and ordering parts that are required
Processing warranty claims with suppliers
Communicate with customers to schedule return appointments and provide updates on service status
Maintain accurate records of service requests, work orders and customer interactions
Collaborate with other departments to ensure smooth service delivery
Attend to customer service requests via email and over the phone
General administration (filing, circulating documents, mailings, courier etc.)
Special projects and reports as required.