Service Coordinator

Ahern•Milwaukee, WI

5h•Hybrid

About The Position

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive? With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Coordinator located in Milwaukee, WI. How you will contribute: This is a great opportunity to support the Operations Manager, Superintendents, and Field Staff. This role will be involved in a variety of activities supporting the Milwaukee Field Teams & Ahern’s customer base. You will be involved with scheduling, dispatching technicians, running weekly and monthly trending reports, forecasting labor, and maintaining and answering questions regarding Maintenance Contracts. In this role, you will also spend a good portion of your time providing exceptional customer service to both internal (Field) & external customers. This will require excellent planning, organizational & communication skills. You will be an integral part of the team in dispatching field technicians to service calls throughout the week.

Requirements

Strong attention to detail
Exceptional customer service skills
Self-starter with excellent decision-making, organizational, critical thinking, and communication skills
Ability to handle multiple tasks
Ability to work well independently as well as with the team
Three to five years of prior experience in a customer service-related industry
Prior experience working with Microsoft Office

Nice To Haves

An Associate’s degree in an applicable program is preferred.

Responsibilities

Scheduling
Dispatching technicians
Running weekly and monthly trending reports
Forecasting labor
Maintaining and answering questions regarding Maintenance Contracts
Providing exceptional customer service to both internal (Field) & external customers
Dispatching field technicians to service calls throughout the week
Taking incoming service calls
Responding to customer requests including invoicing and billing questions
Obtaining customer purchase orders
Scheduling field labor