Service Coordinator

Finning • Edmonton, AB

7d • Onsite

About The Position

As a Service Coordinator at Finning, you’ll play a vital role in ensuring our repair and maintenance processes run smoothly from start to finish. You’ll be the central point of coordination for Maintenance Customer Orders (MCOs), working closely with technicians, planners, and customers to deliver exceptional service. If you thrive in a fast-paced environment and enjoy being the glue that holds operations together, we want to hear from you!

Requirements

• Strong communication, stakeholder management, and project coordination skills.
• Excellent attention to detail, time management, and organizational abilities.
• Proficiency in Microsoft Office and related computer programs.
• Analytical and problem-solving skills with a collaborative, service-oriented mindset.

Nice To Haves

• Secondary education with a focus on administrative management, business, or accounting/finance is an asset.
• 2+ years of related experience is an asset, preferably within construction, oilfield, forestry, marine, or similar industries.

Responsibilities

• Verify service request details, confirm credit approval, apply marketing programs, and review service history.
• Open MCOs and work orders, ensuring alignment with scope, budget, and schedule.
• Maintain accurate records in Case, WFE, and other systems to ensure traceability and audit readiness.
• Assist Repair Planners and Service Supervisors during repair execution, ensuring real-time updates and process adherence.
• Complete MCO adjustments, SG&A forms, warranty and goodwill documentation, and escalate risks as needed.
• Schedule and participate in PRE, MID, and POST job meetings, capturing action items and updating commitment dates.
• Arrange third-party contractor services, including documentation and procurement requests.
• Ensure all documentation is complete and accurate, initiate closure activities, and support invoicing and warranty claim processes.
• Proactively update internal and external stakeholders on job status and support inquiries related to service, warranty, and production.
• Provide backup support to Planners and Controllers as needed, and participate in scheduling and SWIP meetings.
• Enter daily time cards for technicians to ensure accurate labour costs on active service orders.

Benefits

• We prioritize creating a diverse and inclusive environment.
• We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.
• We continuously strive to enhance our outreach to individuals of all backgrounds and identities.
• We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.
• Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.
• If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED