Service Coordinator - Customized Community Supports
HeartWell Services LLC•Albuquerque, NM
•Hybrid
About The Position
Service Coordinators with HeartWell Services act as the primary liaison for individuals with developmental disabilities, facilitating the person-centered planning process. They coordinate care, ensure individual health and safety, develop individual service plans, monitor service delivery for safety and efficacy, conduct regular in-person meetings, and ensure compliance with state regulations. We have opportunities in both residential-based service coordination and community-based service coordination.
Requirements
- Experience working with people who have developmental disabilities.
- Previous experience within service coordination preferred or in case management.
- Strong organization, communication, and problem-solving skills.
- Ability to self-direct and work independently.
- Bachelor's degree or 5 years working in Service Coordination or Case Management
Responsibilities
- Developing and updating each individual service plan to reflect the person’s goals, wishes, and needed support.
- Advocate for the individual’s likes and dislikes.
- Ensure providers (DSP’s) adhere to DDSD Waiver standards, company policies, individuals’ plans and supports, reviewing service effectiveness, and conducting regular in-person visits.
- Coordinating with the individual's entire team (IDT), to ensure the needs and wants of each individual are heard and supported.
- Maintaining accurate records both internally and within online systems.
- Utilize a document matrix to ensure compliance and ease of locating documents.
- Keep current on all incident reports, annual and bi-annual reports, and any reports as required by DDSD Standards.
- Ensuring individuals have access to community life, employment-first opportunities, and protection of rights.
- Ensuring the health and safety of individuals is the primary focus of service coordination.
- Acting with integrity, honoring commitments, and promoting transparency in service delivery within the agency as well as with outside service providers and team members.
- Promoting personal choice regarding where to live, work, and socialize.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid Time Off
- Sick Leave
- Cultural Days
- Mileage Reimbursement
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
