Service Coordinator - Customized Community Supports

Heartwell Services•Albuquerque, NM

12d

About The Position

HeartWell Services Service Coordinators are the primary liaisons for individuals with intellectual and developmental disabilities and facilitate person-centered planning. They coordinate care, help ensure individuals’ health and safety, develop and update individual service plans, monitor service delivery for safety and effectiveness, conduct regular in-person meetings, and support compliance with state regulations. Opportunities are available in residential-based and community-based service coordination. The position is exempt and salaried and includes an on-call rotation. Community-based Service Coordinators may need to cover shifts in the field, including occasional weekends.

Requirements

Experience working with people who have developmental disabilities.
Strong organizational, communication, and problem-solving skills.
Ability to self-direct and work independently.
A bachelor’s degree or five years of experience working in Service Coordination or Case Management.

Nice To Haves

Previous experience in service coordination or case management.

Responsibilities

Develop and update individual service plans to reflect each person’s goals, wishes, and support needs.
Advocate for individuals’ preferences, including their likes and dislikes.
Ensure providers adhere to DDSD Waiver standards, company policies, and individuals’ plans and supports.
Review service effectiveness and conduct regular in-person visits.
Coordinate with each individual’s Interdisciplinary Team (IDT) so their needs and preferences are heard and supported.
Maintain accurate records internally and in online systems.
Use a document matrix to support compliance and make documents easy to locate.
Keep current incident reports, annual and bi-annual reports, and other reports required by DDSD standards.
Support individuals’ access to community life and employment-first opportunities, and protect their rights.
Prioritize individuals’ health and safety, act with integrity and transparency, honor commitments, and promote personal choice about where individuals live, work, and socialize.