Service Coordinator, NBPP

Medavie • Moncton, NB

3d • Onsite

About The Position

As a national health solutions partner, Medavie puts people first in everything they do. They are looking for a team player, a detail-oriented, organized person to join their NBPP team as a Service Coordinator. This role involves applying problem-solving and critical thinking skills to effectively resolve issues in the enrollment and billing of New Brunswick Drug Plan customers in a high-volume, fast-paced environment where prioritizing is a must. Strong communication skills are essential. Medavie is a not-for-profit organization dedicated to improving the wellbeing of Canadians and is recognized as one of Canada's best places to work.

Requirements

• Post-secondary education in business/or administration will be beneficial.
• 2-3 years of relevant work experience in business and/or collections is an asset.
• A high level of accuracy while working in a fast-paced environment with demanding turn-around times.
• Detail-oriented, critical thinker and customer service oriented.
• Self-motivated, reliable and able to work independently and as a team.
• Strong knowledge of MS Office, notably Excel, as well as strong overall computer skills.

Nice To Haves

• Bilingualism (French/English) is an asset for this position.

Responsibilities

• Support the day-to-day administrative activities surrounding enrollment and billing for members of the New Brunswick Drug Plan.
• Perform plan changes and billing-related tasks within established accuracy, productivity, and efficiency performance targets using different admin systems, ensuring member requests are processed promptly and accurately.
• Quickly analyze customer needs regarding their coverage and billing account, identifying new and future client service opportunities.
• Perform general accounting functions such as accounts payable and receivable and reconciliations of accounts, which include balancing multiple reports, calculating premium refunds, and other adjustments.
• Follow pre-determined system and business processes using the existing procedure and process database.
• Communicate with internal and external stakeholders, plan members, and other inter-departmental team members in a timely and professional manner both verbally and in writing.
• Perform outbound calls to potential, new, and existing members, dealing with complex service issues with a professional and peak attitude.
• Collaborate with peers and co-workers to manage workflows, utilizing creative problem-solving skills to identify innovative and efficient solutions.

Benefits

• Comprehensive health and dental plan that is 100% employer paid effective on your first day
• Wellness benefits
• Health resources
• Fitness center discounts
• Opportunities to give back to the community
• Support with accommodations or adjustments at any stage of the recruitment process

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree