Service Coordinator, NBPP

Medavie

1d • Onsite

About The Position

As a national health solutions partner, Medavie puts people first in everything they do, impacting millions of lives in Canada each year through industry-leading solutions in insurance, primary care, and emergency medical services. Their mission is to improve the wellbeing of Canadians. Medavie fosters an award-winning culture that celebrates individuality, values diverse perspectives, and offers opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. They provide a work environment where people are respected and fulfilled, both professionally and personally, through healthy relationships, work-life balance, and meaningful work. As a not-for-profit organization, Medavie is dedicated to its purpose of focusing on health outcomes, not profit, in its everyday work and community contributions.

Requirements

• Post-secondary education in business/or administration will be beneficial.
• 2-3 years of relevant work experience in business and/or collections is an asset.
• A high level of accuracy while working in a fast paced environment with demanding turn-around times.
• Detail oriented, critical thinker and customer service oriented.
• Self-motivated, reliable and able to work independently and as a team.
• Strong knowledge of MS Office, notably Excel, as well as strong overall computer skills.

Nice To Haves

• Bilingualism (French/English) is an asset for this position.

Responsibilities

• Support the day to day administrative activities surrounding enrollment and billing for members of the New Brunswick Drug Plan.
• Perform plan changes and billing related tasks within the established accuracy, productivity and efficiency performance targets using different admin systems, ensuring our members requests are processed promptly and accurately.
• Quickly analyze customer needs regarding their coverage and billing account, identifying new and future client service opportunities.
• Perform general accounting functions such as accounts payable and receivable and reconciliations of accounts which include balancing multiple reports, calculating premium refunds and other adjustments.
• Follow pre-determined system and business processes using the existing procedure and process database.
• Communicate with internal and external stakeholders, plan members, and other inter departmental team members in a timely and professional manner both verbally and in writing.
• Perform outbound calls to potential, new and existing members, dealing with complex service issues with a professional and peak attitude.
• Collaborate with peers and co-workers to manage workflows, utilizing creative problem-solving skills in order to identify innovative and efficient solutions.

Benefits

• Comprehensive health and dental plan that is 100% employer paid effective on your first day
• Wellness benefits
• Health resources
• Fitness center discounts
• Opportunities to give back to the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees