Service Coordinator
About The Position
As the Service Coordinator, you’ll be a key part of our branch and regional operations team - helping coordinate technicians, manage scheduling and service workflows, and support day-to-day customer service operations. This role is ideal for someone who enjoys balancing priorities, solving problems quickly, and keeping operations running efficiently in a fast-paced service environment. You’ll work closely with technicians, contractors, customers, and internal teams to ensure maintenance and deficiency work is completed accurately, safely, and on time. No two days are exactly the same. One moment you may be dispatching technicians and adjusting schedules, while the next you’re managing work orders, coordinating parts, or supporting customer requests.
Requirements
- Experience in service coordination, dispatch, scheduling, logistics, property management, or similar operational roles
- Strong organizational skills with excellent attention to detail
- Ability to multitask and adapt in a fast-moving environment where priorities shift throughout the day
- Strong communication and customer service skills
- Comfortable working independently while collaborating closely with a team
- Strong computer skills and confidence working with service documentation and systems
Nice To Haves
- Experience supporting field-based technicians or contractors is an asset
- Experience in a mechanical, technical, or service-based environment is an asset
- Experience using Field Service Management (FSM) systems such as ISM or ServiceTitan is considered an asset
Responsibilities
- Coordinate and dispatch technicians and contractors to customer sites
- Manage daily schedules, routing, and changing service priorities
- Create and maintain work orders, quotes, purchase orders, and invoices
- Support maintenance scheduling and deficiency tracking
- Coordinate logistics including parts, inventory, and warranty items
- Maintain accurate customer, site, contract, and service records
- Communicate with customers and internal teams regarding service updates and scheduling
- Support service operations in a collaborative, team-focused environment
Benefits
- Three weeks vacation plus flex days
- Health, dental, and Employee Assistance Program benefits
- RRSP matching program
- Annual profit-sharing opportunity
- Discounted fitness memberships
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
