Service Coordinator

The Raymond Corporation • Atlanta, GA

23h • Onsite

About The Position

The Service Coordinator will facilitate processes and coordinate the distribution of service-related information between customers, technicians and additional support areas as required. The role is primarily responsible for supporting their directed service manager and team. This is a fast paced environment where the ability to multitask and prioritize requests requires a strong focus in customer service. This role will work in a team environment with a strong attention to detail and accurate data entry.

Requirements

• Minimum of high school diploma or equivalent.
• Minimum of two years of experience in customer service or dispatch environment.
• Data entry experience with Microsoft Office experience preferred.
• Excellent communication skills: written, verbal, and listening.
• Self-motivated team player with excellent customer service.
• Detail oriented with excellent organizational skills
• Sense of urgency with ability to handle frequently changing priorities and multiple tasks.
• Ability to work in fast-paced environment.

Responsibilities

• Receive and prioritize service calls from customers.
• Dispatch service technician according to customer needs.
• Provide support for technician to obtain maximum efficiency.
• Follow up after emergency calls to ensure proper response times are met.
• Communicate daily with assigned teams and technicians for daily coverage and needs. Coordinate efforts of the team and address daily, weekly and monthly issues affecting customer service and profitability.
• Consistently strive to ensure a level of service that exceeds customer expectations.
• Track scheduled maintenance calls to confirm that they are performed timely.
• Notify appropriate department with any customer issues and concerns.
• Collect purchase order numbers and match documentation for customers as needed to insure payment.
• Manage special billings needs of customers.
• Order follow-up parts issues for technicians.
• Issue purchase order numbers to vendors as needed.
• Receive, review, and distribute paperwork.
• Perform others duties as needed and assigned.

Benefits

• Medical/Health Insurance
• HSA or FSA depending on the plan enrolled
• Prescriptions
• Health Advocacy
• Dental Insurance
• Vision Insurance
• Life Insurance, AD&D and Disability – basic life and AD&D 100% company paid
• Employee Assistance Program
• 401K with a company match
• Profit Sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED