Service Coordinator

Avenir Energy•Edmonton, AB

13d•Onsite

About The Position

Based in Edmonton, Alberta, the Service Coordinator plays a key role supporting customers and service technician teams across Edmonton, Edson, Drayton Valley and Whitecourt. This position is responsible for assisting customers with service requests, coordinating and dispatching technicians and contractors, managing service scheduling, and supporting administrative functions including account setup, billing support, and reporting. The role ensures efficient service delivery and strong customer support across all operations. This position will also help coordinate all fleet maintenance and repairs. Working with drivers and repair facilities to ensure proper maintenance of the fleet. Ensuring all fleet records are maintained and updated as needed to ensure compliance.

Requirements

Strong customer service skills with a focus on professionalism and responsiveness
Excellent verbal and written communication skills
Ability to multitask and work effectively in a fast-paced environment
Strong organizational and time management skills
Proficiency with Microsoft Office (Excel, Word, Outlook) and business systems
Ability to adapt to seasonal workload changes

Nice To Haves

Experience with dispatch or billing systems considered an asset
Knowledge of propane or heating products considered an asset

Responsibilities

Dispatch gas technicians and contractors as required
Supply and schedule work for technicians
Respond to and resolve customer inquiries regarding service status, products, and concerns
Contact customers as required and manage service-related communications
Collaborate with internal teams to ensure high levels of customer service
Set up fixed assets on customer accounts
Open and close customer accounts as needed
Process account adjustments and write-offs
Arrange payment plans with customers when required
Manage service-related reports
Support daily processing of technician and contractor work batches
Assist with processing in-house technician payroll
Perform other duties as assigned