Service Coordinator
About The Position
Bothwell-Accurate Co. Inc. has been a trusted leader in roofing, waterproofing, cladding, and glazing services across Ontario and British Columbia for over 90 years. With more than 60,000 completed projects, we deliver high-quality, innovative, and reliable building envelope solutions to commercial, industrial, and institutional clients. As we continue to grow, we're looking for a Service Coordinator to join our team. This is an exciting opportunity for a highly organized, customer-focused professional who enjoys coordinating multiple priorities, supporting field operations, and ensuring exceptional service delivery. If you thrive in a fast-paced environment and enjoy working closely with clients, field teams, and internal departments, we'd love to hear from you.
Requirements
- Previous experience coordinating service operations, construction projects, maintenance work, dispatching, or field operations
- Strong customer service skills with the ability to build positive relationships with clients and internal teams
- Excellent organizational, scheduling, and time-management skills
- Strong written and verbal communication skills
- Ability to prioritize multiple projects and adapt to changing priorities in a fast-paced environment
- Experience using Microsoft Office Suite, including Outlook, Excel, Word, and Teams
- Strong problem-solving skills with excellent attention to detail
- Self-motivated with the ability to work independently while contributing to a collaborative team environment
Nice To Haves
- Diploma or degree in Construction Management, Business Administration, Engineering Technology, Project Management, or a related field is considered an asset
- Experience with Bluebeam, Procore, Jonas, Autodesk Construction Cloud, or similar construction management software is considered an asset
- Ability to read and interpret construction drawings and specifications is considered an asset
Responsibilities
- Coordinate commercial service, maintenance, repair, and small project work from initial customer request through project completion
- Schedule field technicians, service crews, subcontractors, equipment, and materials to maximize productivity and meet customer expectations
- Serve as the primary point of contact for customers, providing timely updates on scheduling, project status, and service requests
- Prepare and manage work orders, purchase orders, service documentation, and project files
- Coordinate material procurement and deliveries to support scheduled work
- Monitor project schedules, labour allocation, and job progress while proactively identifying scheduling conflicts and potential delays
- Communicate effectively with Project Managers, Estimators, Supervisors, field staff, suppliers, and customers to ensure smooth project execution
- Track service requests, work orders, warranties, deficiencies, and project close-out documentation
- Assist with quotations, change orders, invoicing support, and contract documentation as required
- Maintain accurate project records and ensure all documentation is complete and up to date
- Participate in internal planning meetings and contribute to continuous improvement initiatives
- Support multiple service projects simultaneously while maintaining exceptional customer service
Benefits
- Comprehensive benefits package for long-term employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
