Service Coordinator

QXO•Sanford, FL

2h•Onsite

About The Position

The Service Coordinator is responsible for managing service requests, coordinating schedules, and ensuring a positive customer experience throughout the service process. This role serves as a central point of communication between customers, field personnel, operations teams, and management to ensure service issues are documented, scheduled, and resolved efficiently. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment.

Requirements

Strong customer service and communication skills
Excellent organizational and time-management abilities
High attention to detail and accuracy
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and follow-through skills
Ability to work independently and as part of a team
1–2 years of customer service, service coordination, dispatch, scheduling, or administrative experience
Experience in building materials, construction, millwork, service, warranty, or related industries
Proficiency with Microsoft Office and business software systems

Nice To Haves

Knowledge of windows, doors, trim, or related building products preferred
Experience with ERP, scheduling, or service management systems preferred

Responsibilities

Receive, review, and process service requests from customers, builders, field personnel, and internal teams
Coordinate service appointments based on technician availability, job scope, and customer needs
Schedule, confirm, and track service calls to ensure timely completion
Monitor service workflows and adjust schedules as needed to maximize efficiency
Create, update, and maintain service orders within company systems
Accurately document service requests, notes, status updates, and completion details
Maintain organized records and ensure service information is current and complete
Support service closeout activities, including documentation review and follow-up coordination
Provide professional, courteous, and responsive customer support
Communicate service timelines, expectations, and updates clearly to customers and stakeholders
Address customer concerns and assist with issue resolution
Build positive relationships with customers, field teams, and internal departments
Coordinate with service technicians, field personnel, warehouse teams, and management to support service operations
Monitor open service requests and proactively follow up to ensure completion
Assist with ordering or coordinating materials needed to complete service work
Support continuous improvement efforts to enhance service efficiency and customer satisfaction
Work closely with cross-functional teams to ensure seamless service execution
Assist with special projects and additional administrative duties as assigned