Service Coordinator

CGP Maintenance & Construction Services Inc•Phoenix, AZ

33d•Onsite

About The Position

This position is responsible for the management of an assigned client portfolio. Responsibilities include the scheduling and coordination of work orders for clients, consistent communication with clients thru email and client portals as well as employees throughout the workday as to job completion and progress, management of budgets, provide leadership to Facility Service Technicians and Plumbers, preparing of client invoices upon the completion of all work orders and projects, preparing contracts for subcontractors, and adding support to Service Managers.

Requirements

Associates degree or equivalent in related field
Knowledge of business & management practices
Knowledge of office administrative procedures
Proficiency in Microsoft Office, Word, Excel, and Power Point
Operate standard office equipment
Basic accounting knowledge
Multi-Task
Ability to follow verbal and/or written instructions
Ability to work under stressful conditions and to successfully handle stressful situations effectively
Planning and organizing
Teamwork
Excellent communications skills, written and verbal
Accountability
Detail Oriented
Ability to analyze, reconcile, and verify numerical information with precision
Flexible
Goal Driven
Decisive
Reliable
Professional phone and e-mail etiquette
Understanding and use of basic management concepts and principles including delegation and motivation
Ability to obtain the proper information through verbal, written, and personal contact

Responsibilities

Review correspondence to assure compliance with customer, contractor and corporate Service Level Agreements (SLA) for all clients
Take incoming calls & email requests from clients and schedule according to SLA’s
Obtain knowledge of the service technicians’ capabilities
Understand the different billing procedures for each individual client
Provide daily communication to clients on job and work order progress
Scheduling of subcontractors as needed
Submittal of invoices to client within SLA timelines
Work with procurement department for ordering materials as needed for job completion
Update status of jobs and rescheduling of work on a daily basis
Establish priorities for emergency dispatching
Maintain client/work order data in software system
Prepare estimates for clients per company timelines
Ability to analyze situations promptly and to determine proper course of action
Accomplish all work in accordance with predetermined deadline
Issuance of purchase order numbers
Communicate to technician’s Not To Exceed amount and get increases from clients as needed
Manage project budgets on a daily basis
Participate in any other relevant/appropriate training programs as requested by the company
Establish and maintain effective working relations with all employees and clients
Ensure employees are informed of job schedule and scope of work prior to commencement
Maintain electronic filing system
As required/requested, be prepared to carry out other duties and responsibilities, and assist other company personnel
Actively pursue written goals on a monthly, quarterly, and yearly basis.
Actively pursue career relevant education