Service Coordinator Order Experience CRT/DME Repair

Numotion•Orlando, FL

9d•Onsite

About The Position

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. JOB PURPOSE: Receives and implements service and repair requests and coordinates the timely provision of services. Facilitates timely order movement through Numotion’s order processing system.

Requirements

High school diploma or general education degree (GED) or equivalent combination of experience and education.
Minimum one year of customer service experience.

Nice To Haves

Strong communication skills, both written and verbal
Strong listening, organization and priority setting skills.
Ability to work in a fast-paced environment and juggle multiple priorities.
Ability to think quickly, assess a situation and make a sound decision.
Ability to provide best-in-class customer service
Working knowledge of service order processing experience.
Knowledge of complex rehab equipment and products.
Prior experience working in durable medical equipment industry.
Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.
Knowledge of MS Word, Excel, PowerPoint, and Outlook.

Responsibilities

Assists customers with service & repair requests, enters and maintains accurate data in order processing system while progressing orders through to completion.
Releases purchase orders for replacement parts accurately and in a timely manner, facilitating completion of warranty and RA documentation as appropriate.
Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times; communicates to customers their financial responsibility.
Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
Coordinates scheduling & routing of service techs on request.
Reconciles routes and daily schedules to ensure proper allocation of service technician’s time, reporting discrepancies to management.
Meets all set productivity and performance standards.
Participates in Service & Repair initiatives to continually improve department results.
Other duties as assigned by manager.
Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
Always provide excellent customer service for all internal and external customers of the operations.
Provide solutions for customer concerns and continually focus on customer service as our top priority.