Service Coordinator

Proconex•Royersford, PA

5d•Onsite

About The Position

The Mechanical Service Coordinator at Proconex is responsible for managing the scheduling, dispatch, and logistical coordination of mechanical service operations with a focus on pressure relief valve work. This role serves as a central point of communication between technicians, customers, and internal departments to ensure the efficient and timely execution of service requests, repairs, installations, and preventative maintenance. The Service Coordinator plays a key role in optimizing workflow, maintaining service quality, and supporting customer satisfaction.

Requirements

Ability to travel within the mid-Atlantic region (PA, NJ, MD, DE) up to 50% of the time.
Highly organized with strong attention to detail and time management skills.
2 years of experience in service coordination, field service, or technical support role within the valves, industrial equipment, or mechanical services industry.
Strong data entry experience with an ERP system.
Associate degree in a relevant field such as mechanical engineering technology, industrial maintenance, or business administration required.
Candidates must be legally eligible to work in the United States without company sponsorship.
Not interested in working on a corp-to-corp basis with other companies at this time.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Manage the scheduling, dispatch, and logistical coordination of mechanical service operations.
Serve as the primary point of contact for customers regarding ongoing jobs.
Allocate manpower and schedule technicians for service jobs.
Coordinate third-party service providers when external support is necessary.
Source and procure all necessary materials and equipment required for outage execution.
Ensure technicians have the required documentation for site access, including ID, background checks, and drug screenings.
Prepare and manage required test documentation for equipment calibration and service.
Generate and send accurate quotes for service work.
Handle purchasing parts as required for specific jobs.
Manage all invoicing related to outage work and service work across multiple shop locations.
Answer incoming service-related phone calls and provide customer support.