Service Coordinator, RbA

WAUNAKEE REMODELING • Waunakee, WI

2d • $22 - $26 • Onsite

About The Position

The Service Coordinator is responsible for delivering an exceptional customer experience by serving as a primary point of contact throughout the service and warranty process for our custom-made and expertly installed RenewalbyAndersen windows and doors. This role coordinates customer communications, addresses service concerns, schedules and facilitates service solutions, and ensures timely follow-up on customer needs. The ideal candidate is organized, customer-focused, and skilled at managing multiple priorities while maintaining professionalism, accuracy, and a commitment to outstanding service.

Requirements

• High School Diploma or equivalent required.
• At least 1 year of customer service experience required with work done over the phone and via computer.
• Strong communication, interpersonal, and customer service skills, with the ability to build positive relationships and clearly explain information to customers and team members.
• Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint) and the ability to quickly learn and effectively utilize company software and technology platforms, including rForce.
• Demonstrated ability to work independently, manage multiple priorities, and successfully complete tasks with minimal supervision.
• Strong critical thinking, problem-solving, and decision-making skills, with the ability to assess customer needs and provide solutions.
• Highly organized, adaptable, and detail-oriented, with the ability to thrive in a fast-paced environment while maintaining a high level of professionalism and customer focus.
• Commitment to delivering an exceptional customer experience through responsive service, sound judgment, and a proactive approach to resolving customer concerns

Responsibilities

• Deliver an exceptional customer experience by communicating with customers through phone, email, and other communication platforms throughout their service journey.
• Proactively educate customers, team members, and colleagues on warranty processes, service expectations, and available solutions.
• Respond to and resolve customer inquiries by clarifying concerns, diagnosing issues, and coordinating appropriate service solutions.
• Manage a variety of customer service requests ranging from routine inquiries to more complex situations while maintaining a professional, customer-focused approach.
• Follow established processes, procedures, and service standards while adapting to updates and process improvements.
• Effectively prioritize and manage multiple responsibilities, including inbound and outbound communications, customer follow-ups, administrative tasks, and other assigned duties.
• Communicate clearly, professionally, and promptly with customers and internal team members to ensure a seamless service experience.
• Maintain current knowledge of company services, processes, and best practices to provide accurate information and support.
• Support team goals and contribute to continuous improvement efforts while performing other responsibilities as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED